Privacy Policy

This Privacy Policy (“Privacy Policy”) explains how My Dukaan (“we”, “our”, or “us”) collects, uses, stores, and protects information of users (“User”) who access or use the My Dukaan mobile application, desktop application, or website (https://mydukaan.in), whether available now or in the future.

My Dukaan is committed to safeguarding your information and ensuring that any collection, usage, or sharing of data is carried out strictly in accordance with this Privacy Policy and applicable laws of India.

By accessing or using My Dukaan, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

Other Applicable Terms

This Privacy Policy forms an integral part of the My Dukaan Terms of Service. You may review the Terms of Service on our website or within the My Dukaan application.

Policy Updates

My Dukaan may update this Privacy Policy from time to time. Any changes will be effective from the date they are published. Users are encouraged to review this page periodically.

Eligibility to Use

By using My Dukaan, you represent that you are at least 18 years of age and legally capable of entering into a binding agreement. If you are using My Dukaan on behalf of an organization, you confirm that you are authorized to do so.

Information We Collect

1. Information provided by you: This may include your name, mobile number, email address, business details, GST information, billing details, and other information necessary for providing services.
2. Information collected automatically: We may collect device details, IP address, app usage data, and technical logs to improve performance and security.
3. Information from third parties: We may receive limited information from payment providers, analytics tools, or service partners, strictly for service delivery.

Use of Information

• To provide and improve My Dukaan services
• To manage user accounts and transactions
• To communicate updates, alerts, or support messages
• To comply with legal and regulatory requirements
• To enhance security and prevent fraud

Data Storage & Security

My Dukaan stores user information securely and follows reasonable administrative, technical, and physical safeguards. While we strive to protect your data, no method of transmission over the internet is completely secure.

Data Retention

User information is retained only for as long as necessary to provide services or comply with legal obligations.

Cookies & Local Storage

My Dukaan may use cookies or local storage to improve user experience and app performance. You may manage these settings through your device or browser.

User Rights

Users may request access, correction, or deletion of their personal information by contacting our support team.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: mydukaancustomercare@gmail.com
Website: https://mydukaan.in

Final Note

By continuing to use My Dukaan, you acknowledge and agree to the practices described in this Privacy Policy.